What sizes are the wall scrolls?
Our standard wall scroll size is [INSERT SIZE]. We currently offer one size per design to maintain consistent premium quality. Additional sizes may be introduced in future collections.
Are the wall scrolls durable?
Yes. Our scrolls are printed on high-quality fabric designed for long-term display. The wooden clamps are sturdy and built to hold the scroll securely on your wall. With normal care, your scroll will maintain its quality for years.
How do I place an order?
Simply browse our collections, select the scroll you want, and click Add to Cart. Proceed to checkout, enter your shipping details, and complete payment. You'll receive an order confirmation email immediately after purchase.
What payment methods do you accept?
We accept all major payment methods including Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay. All transactions are processed securely through Shopify's encrypted checkout.
Can I change or cancel my order after placing it?
We process orders quickly, so changes or cancellations must be requested within 12 hours of placing your order. Contact us immediately at [INSERT EMAIL] and we'll do our best to accommodate your request. Once an order has been dispatched, it cannot be cancelled.
How long does shipping take?
Standard shipping typically takes 7–14 business days depending on your location. Expedited shipping options may be available at checkout. Please note that international orders may be subject to customs processing times beyond our control.
Do you offer free shipping?
Yes! We offer free standard shipping on all orders over $75 USD. Orders under $75 will have a flat shipping rate applied at checkout.
What is your return policy?
We offer a 30-day return policy from the date of delivery. If you're not completely satisfied with your purchase, contact us at [INSERT EMAIL] within 30 days and we'll arrange a return or exchange. Items must be in their original condition and packaging.
Can I exchange my scroll for a different design?
Yes. If you'd like a different design, contact us within 30 days of delivery. Return shipping costs for exchanges are the responsibility of the buyer unless the item was received damaged or incorrect.
When will I receive my refund?
Once we receive and inspect your returned item, refunds are processed within 5–7 business days back to your original payment method. You'll receive an email confirmation once the refund has been issued.
How do I stay updated on new drops and releases?
The best ways to stay in the loop are to join our email list for exclusive early access and discount codes, and follow us on TikTok, Instagram, Discord, and Twitter/X @ninthwall. New collections and limited drops are announced there first.
Do you offer bundle deals?
Yes! We offer curated bundle sets so you can save when buying multiple scrolls. Check out our Bundles section for current offers including our Collector's Set (3 scrolls), Double Drop (2 scrolls), and Full Series Collection options.